If you have a question about a product, order, delivery, return, or refund, please contact our customer support team.
Before contacting us about an existing order, please prepare the email address used to place the order and your order number. This will help us identify the order and respond more efficiently.
CUSTOMER SUPPORT
Email: BruceSmith912027@outlook.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
Time Zone: Hong Kong Time (HKT, GMT+8)
We normally respond to customer inquiries by email within 24 hours during business days.
WHEN CONTACTING US
Please include your full name, order number, the email address used for the order, and a brief description of your question. Include clear photographs or videos if a product is damaged, defective, incomplete, or incorrect.
RETURN REQUESTS
Please contact customer support before returning a product. Our team will provide the applicable return instructions in accordance with our Return and Refund Policy.
The registered company address listed below is provided for business identification and correspondence purposes. It should not be used as a return address unless our Return and Refund Policy specifically identifies it as the return location.
BUSINESS INFORMATION
Brand Name: Zhaelle
Website: zhaelle.com
Operating Entity: ZHAOLI TRADING LIMITED
Registered Address:
RM509, 5/F THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
Customer Support Email: BruceSmith912027@outlook.com