This Privacy Policy explains how this website (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, place an order, or otherwise interact with our services. By using this website you agree to the practices described below.
1. INFORMATION WE COLLECT
We collect only the information we need to process your order and to serve you.
Information you provide to us:
order details (name, billing and shipping address, email address, phone number), the colour and size you select, any custom colour or measurement notes you enter, the contents of your order notes, and any message you send to customer support.
Information collected automatically:
your IP address, browser type and version, device type, the pages you visit and the order in which you visit them, the referring page, and timestamps. This is collected through server logs and cookies.
Payment information:
card numbers are entered directly into our payment provider’s secure hosted payment page and are never stored on this website. We receive only the last four digits, the card brand, and the transaction result.
2. HOW WE USE YOUR INFORMATION
We use your personal information to: process and deliver your order; create size and colour records so our makers can sew your gown to your measurements; contact you about your order, including shipping updates; provide customer support and respond to your enquiries; detect and prevent fraud and abuse; comply with our legal obligations; and, where you have separately consented, send you marketing about new collections and offers. We do not sell personal information under any circumstances.
3. SHARING YOUR INFORMATION
We share information only with the parties that need it to fulfil your order or meet a legal obligation:
our payment processor, who handles card payments on our behalf; our email delivery provider; the carrier who delivers your parcel, who receives your name, address and contact details; our hosting provider, who stores this website’s data; and, where required, customs authorities or law enforcement.
We never sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. COOKIES
This website uses cookies, which are small text files stored on your device. We use:
strictly necessary cookies, which are required for the website to function, including your shopping cart session and the WooCommerce session cookie; and analytics cookies, which help us understand how visitors use the site so we can improve it.
You can disable or delete cookies through your browser settings. Blocking strictly necessary cookies will prevent you from adding items to your cart and completing checkout, so the site will not work correctly without them.
5. DATA RETENTION
We keep your order records for as long as needed to fulfil your order, provide support and warranty service, and meet tax, accounting and legal record-keeping obligations. Order records are generally retained for a minimum of seven years. Browsing data that is not tied to an order is retained only for as long as needed for analytics and fraud prevention, and is then deleted or anonymised.
6. YOUR RIGHTS
Depending on where you live, you may have the right to:
access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your information; object to or restrict certain processing; withdraw consent for marketing at any time; and receive a portable copy of your data.
If you are in the European Economic Area, the United Kingdom, Switzerland, California, or another region with similar laws, these rights apply to you. You can exercise any of them by emailing us. We will respond within the timeframe the law requires. You also have the right to lodge a complaint with your local data protection authority.
7. CHILDREN’S PRIVACY
This website is not directed at anyone under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please email us and we will delete it promptly.
8. SECURITY
We use HTTPS encryption on all pages that transmit information, restrict access to order data to the staff who need it, and periodically review our practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. INTERNATIONAL TRANSFERS
Our store and some of our service providers are located outside your country. Where personal information is transferred across borders, we use the safeguards required by applicable law, which may include standard contractual clauses. Payments are processed through providers with their own global infrastructure.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, for example to reflect changes in our products, providers, or legal obligations. The revised policy will be posted on this page with an updated effective date, and material changes will be announced on our homepage or by email.
Contact Us
If you have any questions about our products, orders, shipping, or services, please contact our customer support team.
Company:
ZHAOLI TRADING LIMITED
Address:
RM509, 5/F THE CLOUD, 111 TUNG CHAU STREET,
TAI KOK TSUI, HONG KONG
Email: BruceSmith912027@outlook.com
Website: zhaelle.com
Service hours: Monday to Friday, 9:00 – 18:00 (GMT+8)